Xerox Corporation is a $22 billion leading global enterprise for business process and document
management. Through its broad portfolio of technology, services and outsourcing offerings, Xerox provides the
essential back-office support that clears the way for clients to focus on what they do best: their real business.
Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and
supplies for production and office environments of any size. Through AC
Reporting to the Help Desk Manager, your mission will be to support the fulfillment of the company vision
of prompt and professional Help Desk service through quick processing and prioritization of problems with
information technology products and services. You will assist our customers over the phone with
information geared towards improving their understanding of our Company’s desire to resolve their
technological issues.
DUTIES include the following:
· Interview customers over the phone with multiple types of system/applications errors following specific
guidelines on call processing, prioritizing, and escalation procedures.
· Log in or assign issues to the appropriate coordinator, technician or systems specialist.
· Ensure that problems are promptly addressed, documented and rectified, accurately and on time, with
the proper follow-up and professional customer service.
· Develop customer service and technical skills.
BACKGROUND/EXPERIENCE:
Some college or technical training
1+ years of experience in Help Desk, Call Center or customer service experience would be an asset;
Fluency in: Czech and English
Good communication skills
Computer literate
Please send your CV to: joanna.olcon@acs-inc.com
management. Through its broad portfolio of technology, services and outsourcing offerings, Xerox provides the
essential back-office support that clears the way for clients to focus on what they do best: their real business.
Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and
supplies for production and office environments of any size. Through AC
Reporting to the Help Desk Manager, your mission will be to support the fulfillment of the company vision
of prompt and professional Help Desk service through quick processing and prioritization of problems with
information technology products and services. You will assist our customers over the phone with
information geared towards improving their understanding of our Company’s desire to resolve their
technological issues.
DUTIES include the following:
· Interview customers over the phone with multiple types of system/applications errors following specific
guidelines on call processing, prioritizing, and escalation procedures.
· Log in or assign issues to the appropriate coordinator, technician or systems specialist.
· Ensure that problems are promptly addressed, documented and rectified, accurately and on time, with
the proper follow-up and professional customer service.
· Develop customer service and technical skills.
BACKGROUND/EXPERIENCE:
Some college or technical training
1+ years of experience in Help Desk, Call Center or customer service experience would be an asset;
Fluency in: Czech and English
Good communication skills
Computer literate
Please send your CV to: joanna.olcon@acs-inc.com
Contact:
>>> Log in to view all contact details <<<
>>> Log in to view all contact details <<<
